Who we are
Community Legal Services of Mid-Florida (CLS) is a nonprofit civil legal aid, grant-funded law firm serving 12 counties in Central Florida: Brevard, Citrus, Flagler, Hernando, Lake, Marion, Orange, Osceola, Putnam, Seminole, Sumter, and Volusia.
Our website address is http://clsmf.org.
Reach us by email at [email protected].
Community Legal Services of Mid-Florida
122 E Colonial Drive, #200
Orlando, FL 32801
What personal data we collect and why we collect it
“Personally Identifiable Information” is information that, either on its own or combined with other information, can identify you. If we combine other information with Personally Identifiable Information, we treat the combined information as Personally Identifiable Information. You may visit our Website anonymously (e.g., Google Chrome browser Incognito mode) and without being required to provide us with any Personally Identifiable Information. However, certain requests and features do require that you provide us with some Personally Identifiable Information.
Should you decide to provide such Personally Identifiable Information, the information we collect will be used to meet your requests, or to provide you with the applicable information or service requested, and as further described herein.
We may collect your name and email address when you choose to provide it; transactional data, such as purchase information; and technical data, such as your web browser and operating systems for computers or mobile devices.
We may also collect aggregated and de-identified personal data that is captured by your digital footprint, such as your online browsing habits and preferences. Personal data is also generated from technical processes, such as contact forms, comments, cookies, analytics, and third-party embeds.
Our newsletter signup form shares names and email addresses with our licensed Mailchimp account, where that personal information is stored and used to include opt-in Website users in digital marketing and email campaigns.
An online client application option on this site will redirect you to a different website where separate privacy and data security rules are applied and are posted there. This 3rd party website is not owned or operated by Community Legal Services of Mid-Florida, but eligible application data is sent to us through a secure case management system, built on the LegalServer platform. If you choose to complete an online client application, survey, or event registration, some information you provide during those processes is retained by us.
Who has access to your Personally Identifiable information
- Administering our Website and related services, resources, and business including responding to your inquiries, fulfilling your requests, and providing you with related customer service;
- Personalizing our Website for you by presenting products and offers tailored to you;
- Sending you email notifications that you have specifically requested;
- Sending you our email newsletter, if you have requested it. You can inform us at any time if you no longer want to receive the newsletter – opt-out by clicking the “unsubscribe” link.
- Sending you marketing communications by mail or, where you have specifically agreed to this, by email or similar technology (You can inform us at any time if you no longer require marketing communications.);
- Dealing with inquiries and complaints made by or about you relating to our Website;
- Verifying compliance with the terms and conditions governing the use of our Website (including monitoring private messages sent through our website private messaging service); and
- For our business purposes, such as data analysis, audits, fraud monitoring and prevention, developing new products, enhancing, or improving or modifying our services, identifying usage trends, determining the effectiveness of our promotional campaigns, and operating and expanding our business activities.
If you upload images to the Website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the Website can download and extract any location data from images on the website.
Comments and Cookies
When visitors leave comments on the Website, we collect the data shown in the comments form and also the visitor’s IP address and browser user agent string to help spam detection.
If you leave a comment on our Website you may opt-in to saving your name, email address, and Website in cookies. These are for your convenience, so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me,” your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site sometimes include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the same way as if the visitor has visited the other website.
We use Google Analytics and MonsterInsights to understand our audience’s online usage in ways that can improve our online content and user experience. Much of the analytics data we track does not reveal your specific identity or does not directly relate to an identifiable individual, such as but not limited to: (i) demographic information and other information provided by you that does not reveal your specific identity, and (ii) information that has been aggregated in a manner that it no longer reveals your specific identity.
We also use the following plugins that help us collect satisfaction indicators or other Website user information: Google Analytics for WordPress, Google Tag Manager for WordPress, MonsterInsights for WordPress, and Yoast SEO.
Do Not Track and Opt-Out
When your computer or mobile device such as a smartphone or tablet sends or receives information over the Internet, the request begins with some short pieces of information called “headers.” These headers include information like what browser you are using, what language your computer is set to, and other details. The Do Not Track technology provides individual users with the ability to include a simple, machine-readable header indicating that they don’t want to be tracked, and sends a signal to our Website when you visit it that requests that our site disable either its tracking or cross-site user tracking. To learn more about how DNT works, please visit the All About DNT website.
If you choose, you can opt-out by turning off cookies in your browser. You can opt-out from being tracked by Google Analytics by downloading and installing Google Analytics Opt-out Browser Add-on for your current web browser.
Finally, you may opt-out by turning off cookies in the preferences settings in your browser.
Who we share your data with
For site users who make online donations or who purchase event tickets through our Website, your payment information is not stored by Community Legal Services of Mid-Florida in this Website or other systems owned by Community Legal Services of Mid-Florida. These financial transactions users may choose to make are done in secure third-party sites that maintain separate data sharing and privacy policies. We use Harness online giving platform and Woo Commerce with Stripe gateway for event registration payments.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our Website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
If you apply for services online and are accepted for service revision, we store your personal and legal case information indefinitely in our secure, licensed case management system, LegalServer.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. To request a record of the data we keep or to erase your personal data, please email [email protected]. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
European Union Area, Switzerland, and United Kingdom Users
The following provisions apply only to users residing in the European Union Area (“EEA”), Switzerland, and the UK.
Please note, in May 2018 a new data privacy law known as the EU General Data Protection Regulation (“GDPR”) went into effect. Pursuant to GDPR, we are required to provide those residing in the EEA, Switzerland, and the United Kingdom (hereinafter, the “EU Users”) additional information and rights related to the Personal Data we collect about them. We summarize such information and rights below.
CLS will process Personal Data that we receive from EU Users on the grounds that it is in our legitimate interest for the effective administration of the Website to fulfill and/or address your requests, or to provide the functionalities and features as further described herein.
GDPR provides EU Users with additional rights in respect to the Personal Data we hold about you, including the right i) to be informed about the Personal Data we have collected, ii) to request a copy of the Personal Data, iii) to have your Personal Data deleted, and iv) to lodge a complaint about our processing of your Personal Data with your local supervisory authority. Upon appropriate written request we will update or amend your Personal Data, but we reserve the right to use any information previously obtained to verify your identity or take other actions that we believe are appropriate and lawful. You may access, correct, or request deletion of your Personal Data—or request that we stop any processing of your Personal Data—by contacting us. We will respond to your request within a reasonable timeframe.
Please note that we may need to retain certain information for record-keeping purposes, and there may also be residual information that will remain within our databases and other records which will not be removed from such locations. Additionally, there may be circumstances in which we are not legally required to comply with your request because of the laws in your jurisdiction or because of exemptions provided in data protection legislation in general, and GDPR in particular. Finally, please note that we are not responsible for removing or deleting information from the databases of third parties (such as service providers) with whom we have shared information about you, but we will make the request on your behalf for such removal/deletion.
We do not intentionally or knowingly collect, use, or disclose personally identifiable information about visitors to our Website that are less than 18 years of age. If a child under the age of 18 submits information to us through any part of the Website and CLS becomes aware that the user submitting the information is under the age of 18, the information provided will be deleted as soon as it is discovered and not used for any purpose. If you are the parent or guardian of a child under 18 years of age and believe that they have disclosed personally identifiable information to us, please contact us at [email protected].